Communication Guidelines

  1. Conflicts or disruptions will be handled calmly, so the meeting can flow on
  2. Manage and monitor discussions
    1. Teach to the individual and to the room
    2. Listen for meaning, underlying interests and concerns
    3. Note when structure is not followed
    4. Update the structure as appropriate – What works for the group?
  3. Communications as the place where we are –  a discovery of shared truths
    1. Not as something we do, it’s the place where we are.
    2. Truth arises between people, not from a speaker’s place of knowing
      1. Make the shift from “either/or” to “both/and”
      2. Voltaire: “Uncertainty is uncomfortable, but certainty is absurd”
  4. Practice Wise Speech
    1. Listen empathically and without interrupting
    2. Give others an opportunity to speak
    3. When you speak, first acknowledge something the previous speaker contributed
    4. Interested, helpful, and kind
  5. Reframing – restate an assertion to take sting out of  uncomfortable comments
    1. Acknowledge the person
    2. Honor the topic
    3. Move on
  6. Empathy: Demonstrate in words your understanding of what another said
  7. Participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed without permission.

The words “My truth” =  an oxymoron


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